GDPR Compliance

Last Updated: July 2026

GDPR Commitment

turquoise-spring is committed to compliance with the General Data Protection Regulation and protecting the personal data of all individuals with whom we interact. This document outlines our approach to GDPR compliance and your rights under this regulation.

Data Controller Information

For the purposes of GDPR, turquoise-spring acts as a data controller when processing your personal information. We determine the purposes and means of processing your personal data in connection with our property rental services.

Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so. Our processing activities are based on:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract
• Legal Obligation: Where processing is necessary for compliance with legal obligations
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms

Your Rights Under GDPR

Right to Access

You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data. We will provide this information free of charge within one month of your request.

Right to Rectification

If you believe personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that information.

Right to Erasure

Also known as the "right to be forgotten," you may request deletion of your personal data in certain circumstances, including:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent on which processing is based
• You object to processing based on legitimate interests
• The data has been unlawfully processed

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

Right to Data Portability

Where technically feasible, you have the right to receive personal data you provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you. We do not currently engage in automated decision-making of this nature.

Exercising Your Rights

To exercise any of your GDPR rights, please submit a request via email to [email protected]. We will respond to your request within one month, though this period may be extended by two additional months where necessary, considering the complexity and number of requests.

We may request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise your other rights. This is a security measure to ensure personal data is not disclosed to unauthorised persons.

Data Protection Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel
• Staff training on data protection principles and practices
• Incident response procedures for data breaches

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, unless the breach is unlikely to result in a risk to your rights and freedoms.

International Data Transfers

We primarily process personal data within the United Kingdom and European Economic Area. If we transfer personal data outside these regions, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. When personal data is no longer needed, we securely delete or anonymise it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection issues.

Information Commissioner's Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

Updates to This Statement

We may update this GDPR compliance statement periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.